Never Miss a Call
Call forwarding, find-me/follow-me, and voicemail-to-email route every call to the right person.
Your phone system, in the cloud.
Landline, fax, and call management in one place. A complete cloud phone system with no on-site hardware to maintain.
At a glance
Telephony
Cloud phone system for your business
- DeploymentSelf-hosted or managed
- SupportUWork360 managed support
What it does
Practical capabilities, for everyday work.
Telephony replaces a traditional phone system with a cloud platform your team can run from anywhere. Every call reaches the right person through forwarding rules, ring groups, and an auto-attendant. One business number follows your staff between the office, home, and the road. The system scales up or down as your team changes, and call records give you a clear view of how the phone line is used.
Voice Messaging
Voicemail with transcription, email delivery, and custom greetings for each extension.
Ring Groups
Route calls to whole teams with configurable ring strategies for any department.
Phone on the Go
Mobile and desktop apps turn any device into your office phone.
Call Recording
Record calls for training and quality assurance, with searchable call history.
Auto-Attendant
A professional auto-attendant routes callers to the right department automatically.
Deployment
Hosted by you, the way you need it.
- Managed CloudTelephony is hosted and managed by UWork360, with no on-site phone system hardware to maintain.
- Multiple Locations, One AccountManage every office from a single account and one management dashboard.
- Local Hosting OptionsPakistan-based managed hosting is available through our VM and cloud infrastructure service.
Privacy & control
Your data, stays with you.
- Your Account, Your ControlAdministrators decide how the phone system is configured and who can change it.
- Data LocationYou choose where the system is hosted, including Pakistan-based managed hosting.
- Access ControlPermissions govern who can change settings, review call records, and retrieve recordings.
- Call RecordsCall detail records give an auditable history of calls across the organization.
Working together
Works alongside with what you already run.
UWork360 Meet
Schedule and launch meetings directly from your phone system.
SMS
Send and receive SMS from your business number alongside calls.
Customer Records
Calls can connect to your CRM so customer context appears when the phone rings.
UCon360
With your approval, UCon360 can read approved operational data such as call records from Telephony.
Support
UWork360 manages the platform behind your phones, including updates, monitoring, and day-to-day support from a local team. Training is provided so your staff can use the system with confidence. Routing changes, new users, and configuration updates are handled through one support line.
How it fits with UWork360
Telephony is the voice layer of the UWork360 application suite. It works alongside Chat and Meet for everyday communication and can run on private infrastructure managed by UWork360. Where your organization approves it, UCon360 can use call data alongside your other operational sources. Assistants for first-response call handling are available through our AI Bots and Agents service.
Questions
About Telephony, answered plainly.
No on-site phone system hardware is required. Your team can use the mobile and desktop apps, and the platform is managed in the cloud.
Yes. Telephony is designed so multiple locations share one account and one management dashboard.
Call forwarding, find-me/follow-me, voicemail with transcription, ring groups, conferencing, recording, an auto-attendant, call queues, and call detail records.
Let’s talk about your requirements.
Tell us what you want telephony to do for your organization, and we will come back with a clear proposal.