Real-Time Messaging
Instant messages, channels, threads, and direct messages, all delivered in real time.
Your team's chat, on your terms.
Real-time messaging for teams and customers, hosted on infrastructure you control. Conversations, files, and history stay with your organization.
At a glance
Chat
Secure real-time team messaging
- DeploymentSelf-hosted or managed
- SupportUWork360 managed support
What it does
Practical capabilities, for everyday work.
Chat keeps team communication in one place that your organization controls. Conversations are organized by team, project, or topic, and files can be shared directly in discussions. Full-text search makes past decisions easy to find. The platform can run on infrastructure you control, so messaging stays within systems you own.
Channels and Groups
Organize conversations by team, project, or topic.
Direct Messages and Threads
Hold private direct messages and threaded discussions alongside open channels.
File Sharing
Share files, images, and documents directly inside conversations.
Searchable History
Full-text search finds any message, file, or past conversation.
Team and Customer Conversations
Real-time conversations with your team and with customers in one environment.
Deployment
Hosted by you, the way you need it.
- Customer-Controlled HostingChat can run on your own infrastructure, so conversations and files stay under your control.
- UWork360-Managed HostingAlternatively, UWork360 can host and manage the chat server for you.
Privacy & control
Your data, stays with you.
- Your Data, Your ControlHosted on your infrastructure, your conversations and files stay within your control.
- Data LocationChoose where the server runs so message history stays where you want it.
- Conversation HistoryMessages and files remain in your system and can be searched by your team.
Working together
Works alongside with what you already run.
UWork360 Telephony
Chat can be connected with the UWork360 phone system as part of your setup.
UWork360 Operations
Link team conversations with service management and workflow processes in Operations.
UCon360
With your approval, UCon360 can read approved chat data as one of its operational sources.
Support
UWork360 keeps your chat environment running, applying updates and handling day-to-day support. Whether the server runs on your infrastructure or on ours, the same team looks after it. Training helps your staff use channels and search well from the start.
How it fits with UWork360
Chat is the messaging layer of the UWork360 suite, working alongside Telephony and Meet for everyday communication. It can sit on private infrastructure managed by UWork360, keeping communication and files within systems you control. Where your organization approves it, UCon360 can read approved chat data to build its operational knowledge.
Questions
About Chat, answered plainly.
Chat runs on infrastructure you control or on infrastructure managed for you by UWork360. Either way, the system is dedicated to your organization.
Yes. Full-text search covers messages, files, and conversations across channels and direct messages.
Chat can be connected with UWork360 Telephony and Operations as part of your setup.
Let’s talk about your requirements.
Tell us what you want chat to do for your organization, and we will come back with a clear proposal.